Associate Manager – Sales Support

We are seeking a detail-oriented Associate Manager – Sales Support to manage the end-to-end life-cycle of technical sales, tendering, and commercial operations. This role bridges the gap between commercial strategy and project delivery, taking ownership of bid preparation, technical and commercial proposals, contract management, and post-award execution. The ideal candidate will serve as a key point of contact for clients, managing pre-sales engagements, factory testing, field demonstrations, and delivery logistics in a high-stakes, technology-driven environment.

Key Responsibilities:

• Tendering & Bidding Management: Lead the end-to-end preparation, submission, and tracking of formal tenders, RFPs, and RFQs, ensuring compliance with technical and commercial requirements.
• Proposal Development: Draft and synthesis technical and commercial proposals, liaising with engineering teams to reflect product specifications, pricing models, and execution timelines.
• Contract & Risk Management: Review, negotiate, and track contract terms, performing rigorous risk assessments to identify operational, financial, and compliance exposure prior to commitment.
• Client Engagement & Follow-ups: Maintain strong customer communication channels, managing follow-ups, resolving inquiries, and serving as the primary commercial liaison throughout the sales life-cycle.
• Financial Oversight & Dashboards: Develop project budgets, track commercial key performance indicators (KPIs), monitor operational milestones, and maintain real-time product/sales performance dashboards.
• Supply Chain & Delivery Execution: Oversee shipment logistics, customs clearance processes, and delivery timelines to guarantee seamless order fulfilment and client handover.

Required Qualifications / Skills:

• Education: Bachelor’s degree in Electrical, Mechanical Engineering or a related field.
• Experience: 1-3 year(s) of hands-on experience in technical sales, proposal drafting, tender management, or commercial contract administration.

Core Competencies:

• Demonstrated track record in managing government or enterprise tenders and procurement cycles.
• Strong literacy in reading technical specifications and converting them into commercial proposals.
• Solid understanding of project budgeting, risk assessment, and contract law basics.
• Proficiency in building and maintaining data-driven product dashboards and milestone tracking systems.
• Exceptional written and verbal business communication skills.

Preferred / Added Knowledge

• Experience in defence, electronics, embedded systems, or high-tech manufacturing sectors.
• Familiarity with international trade, shipping terms (Incoterms), and export/import documentation.
• Hands-on experience facilitating formal Factory Acceptance Testing (FAT) and field trials.
• Proficiency in project management tools (e.g., MS Project, Jira, or equivalent CRM/ERP systems).

Additional Requirements:

• Field Mobility & Deployment: Willingness to travel on short notice for client meetings, field trials, product demonstrations, and site acceptances.
• Adaptability in Field Environments: Proven resilience and hands-on ability to support client activities in dynamic, demanding, and outdoor testing environments.
• Analytical Problem-Solving: A solution-oriented self-starter with sharp troubleshooting skills and sound commercial judgement under tight deadlines.
• Stress Management & Prioritisation: Demonstrated ability to juggle competing priorities, meet rigorous tender deadlines, and maintain composure under high-pressure conditions.
• Cross-Functional Orchestration: Exceptional organisational skills to drive alignment between technical, production, finance, and client stakeholders.